1.Heathrow Terminal 5 (T5)
British Airways (BA) and BAA opened Heathrow’s fifth
terminal on 27 March 2008 at a cost 4.3bn pound on time and within budget. T5
is opened for passengers to increase calmer, smoother, simpler airport
experience. But in first day of operation along, 36584 passengers were
frustrated by the Heathrow T5. Car parking, security search, baggage system and
aspects of the building itself were some problems arrived in T5. Insufficient
communication between owner and operator, mismanagement of resources and poor staff training and system testing were main reasons to fail T5.
“members and shop stewards locally had been raising concerns both within
BAA and BA for a considerable period in relation to the opening of T5”, but
that “no consideration was given to the response from the trade union side.”( Steve Turner as cited in House
of Commons, 2008:7 ” This clearly indicates
communication has not happened proper way (House of Commons, 2008).
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